Billing
Understand Qboxmail billing, invoices, proforma documents, renewals, payments, and reseller pricing rules.
By accessing your Customer Area (https://www.qboxmail.it/manager/) you can check the status of your invoices and payments at any time.
Qboxmail mainly offers pay-per-use services (you pay for what you use). Payment is made in advance and includes two billing types:
- Monthly
- Annual
Monthly Billing
Monthly billing is the ideal solution for Resellers and for anyone who wants to be able to activate or deactivate email accounts without limits.
With monthly billing, the minimum order is 5 total email mailboxes.
Once you become our customer, monthly billing lets you manage your domains and email accounts from the Control Panel with complete freedom and autonomy.
Every month, our system automatically counts the email accounts you have added in the Panel (both active and inactive) and generates a Proforma document with the service renewal proposal for another month.
For billing purposes, a domain without email accounts is counted as an 8 GB email account.
If you make the payment, or if you do not send a cancellation notice, the service is renewed month by month and the contractual terms are automatically accepted again.
If you have enabled PayPal with automatic debit and do not send a service cancellation request, the payment will be made automatically.
First order
If you are placing your initial order and have selected monthly billing, the minimum order is 5 total email mailboxes, which will be included in the Proforma document whether you have created the mailboxes or not.
The mailbox price for the first order will be the standard price shown on our website.
If you have qualified as a reseller, the first order will still be calculated based on the price shown on the website. Once you have completed the first order procedure and made the first payment, you will be able to access the Control Panel and find your current price tier on the pricing page. As soon as you meet the requirements to request access to reseller discounts based on the number of email mailboxes, you can click Request on the pricing page in the panel.
Annual Billing
Annual billing is the ideal solution for those who want to make a single payment and receive a single invoice. With annual billing, you can only activate the domains and email accounts specified during the order. You can still add both domains and email accounts at any time by placing another order from the Control Panel. Each addition must include at least 1 email account.
With annual billing, the minimum order is 1 email mailbox per domain.
The month before the annual expiration date, a Proforma document will be generated with the service renewal proposal for another year. If you make the payment, or if you do not send a cancellation notice, the service is renewed year by year and the contractual terms are automatically accepted again.
If you have enabled PayPal with automatic debit and do not send a service cancellation request, the payment will be made automatically on the expiration date.
Electronic invoice
Before the service renewal or at the time of the first order, the system sends a Proforma document with the service renewal proposal to the administrative email address. Once the payment has been made, as soon as it is registered in the system (in the case of a bank transfer, this may take a few days), the courtesy invoice with the payment confirmation will be generated and sent to the specified address.
At the same time, the system generates the XML file that is sent to the Sistema di Interscambio dell'Agenzia delle Entrate. If the Codice Destinatario has been entered correctly, Italian customers will find the electronic invoice in their tax portal within a few days.
Customer Area
By accessing your Customer Area at https://www.qboxmail.it/manager/ you can, at any time:
- View and download the history of courtesy invoices.
- Check for paid and unpaid invoices.
- Pay invoices.
- Create a Billing Agreement to use PayPal with automatic debit.
- Change billing details.
- Contact support via Ticket.
- Read replies sent by support via Ticket.
- Send the service cancellation notice.