Mail Time Machine
Mail Time Machine (MTM) is a tool that allows you to access the backups of an email account from today to 15 days ago.
You can access MTM at https://mtm.qboxmail.com/, entering the login credentials of the email account and selecting the day linked to the backups that you want to view. Once logged in, you will see an interface completely identical to the webmail one, but with limited functionality because the backups are read-only.
In the MTM, only default folders will be shown initially: Inbox, Sent, Drafts, Trash, Spam. If the user has created additional folders, you can make them visible in MTM by accessing the Folder Manager menu (gear icon at the bottom-left corner).
Backups are performed via NetApp Snapshot technology every day at midnight and, therefore, contain the messages from all the folders available at that particular time in the user box on our servers.
With MTM, you can:
- consult the emails available in your backups;
- download individual email messages in EML format;
- download more emails in MBOX or Maildir format.
To download one or more messages, select one or more and then click Actions > Download from the menu. For more details, read the recovery documentation.
Backups are read-only and their contents cannot be deleted or modified. Backups are a 'picture' of the data on our servers that relate to a single email address at a given time. If your email account is configured in POP 3, you will need to copy the messages in our server. Otherwise, it will not be possible to recover messages deleted by mistake as there is no trace on the server and, therefore, the backup would be empty. On the contrary, if you are configured in POP 3 with a copy of the messagges on the server or in IMAP, the messages will be available on the server and it will be possible to recover them.