Payment methods

To pay your invoice for Qboxmail services, you can select the payment method you prefer. We accept the following payment methods:

SEPA direct debit

By choosing SEPA direct debit, you can automatically debit the invoice amount directly from your bank account. With this payment method, Qboxmail service invoices will be settled automatically upon their due date. You can request this payment method only after your first order.

To request the activation of SEPA direct debit payment, you need to open a ticket in the Billing section by accessing your Customer Area.

Once you have this payment method assigned, you will need to enter the details of your bank account (IBAN) to which the invoices will be debited. The bank account must be registered under the same company name as the one on the service invoice.

To insert the IBAN, access your Customer Area and go to the Admin section -> My Invoices. Click on the invoice to pay, and a new page will open with the invoice's details. Then, click on the green button 'Pay Now'; you will be asked to specify:

• Account Holder Name: specify the exactly current account holder
• IBAN: enter the IBAN of your bank account where the invoices will be debited
• Description: insert a description
• Billing address: select your Company address

Finally, click on Pay Now. The actual balance of the invoice takes about 5 business days to be completed.

You can access to the invoice to be paid by the link in the email message you will recieve automatically as the service deadline approaches.

If payment of the invoice fails, you will be charged a collection fee of 9€, in addition to the amount due for the service.

You can cancel the SEPA direct debit mandate at any time from your Customer Area in the Payment Methods section. If you need to change the IBAN of your current account, contact us by opening a Ticket in the Billing section.

This payment method is reserved for customers in the Single Euro Payments Area.

Bank Transfer

You can pay by bank transfer to the following bank details:

Indicate in the reason for the transfer the number of the pro forma document you are paying for.

Credit card with automatic debit

You can pay by credit card with automatic debit and, using this payment method, invoices for Qboxmail services will be paid automatically when due. This payment method can be selected when ordering.

To enter your credit card datas, access to the Customer Area and go in the Administration section -> My invoices. Click on the invoice you have to pay and a new page will open with the invoice's details. Then, click on the green button "Pay Now" and you will be asked to specify:

• Credit card number
• Expiration date
• CVV/CVC2
• Billing address: select your Company address
• Description: enter a description

Finally, click on Pay Now and follow your bank's instructions to authorise the payment.

You can access to the invoice to pay also by the link in the email message that you'll recieve automatically as the service deadline approache.

Update your credit card: You can change your credit card details at any time from your Customer Area in the Payment Methods section.

PayPal

You can choose PayPal as your payment method and manually renew at each expiration. You can select this payment methos in the order phase.

Click on the PayPal logo in the top right side and then, click log in with your PayPal credentials to pay through your PayPal account.

PayPal with automatic debit

By selecting PayPal with automatic debit, invoices will be settled by taking the amount due from your PayPal account, with this payment method Qboxmail service invoices will be settled automatically when due. This payment method can be selected during the order process.

To activate this payment method, you must have a PayPal account and authorize us to withdraw the amount due at expiration by creating a Billing Agreement from your Customer Area on Paypal.

Access the Customer Area and click on Administration > Manage my PayPal > Create new billing agreement and follow the tutorial.

Support

If you have questions about the billing system, payment, or if you want to change the payment method, contact us by opening a Ticket and telling us how we can help.