Access parameters
Find the POP, IMAP, SMTP, Webmail, and Control Panel parameters needed to access Qboxmail email services securely.
Access to POP, IMAP, and SMTP services is available to all Qboxmail users and always requires authentication with a username and password. For your security, Qboxmail requires access to services using the TLS protocol.
Qboxmail provides the services but does not handle the configuration and management of user-side devices and programs. It is therefore the customer's responsibility to ensure the correct configuration and troubleshooting of service settings for their users.
Access parameters for users
Below you can find the details of the access parameters you need to set in your email client:
| POP access | |
|---|---|
| Username | e.g. name@company.com |
| Password | your password |
| Incoming mail hostname or server | pop.qboxmail.com |
| Access port | 995 |
| Connection security | TLS |
| IMAP access | |
|---|---|
| Username | e.g. name@company.com |
| Password | your password |
| Incoming mail hostname or server | imap.qboxmail.com |
| Access port | 993 |
| Connection security | TLS |
| SMTP access | |
|---|---|
| Username | e.g. name@company.com |
| Password | your password |
| Outgoing mail hostname or server | smtp.qboxmail.com |
| Access port | 465 (if you have issues, try port 25 or 587 with the STARTTLS option) |
| Connection security | SSL |
If you receive an “Invalid or insecure SSL certificate” message, make sure you are using the server names listed above.
White Label access parameters
White Label access parameters are available for Resellers to set in users' email clients. Using White Label parameters removes any direct reference to Qboxmail. You can download the PDF file with the White Label Parameters (login required) for service access from the customer area after signing in.
Private Label access parameters
If you have purchased the Private Label service, you can customize the access parameters for POP, IMAP, and SMTP services by entering your domain name.
Private Label configuration is a project-based service and is not included in the service fee.
Allowed simultaneous sessions
In order to preserve and maintain a high level of service for all users, limits apply to the number of simultaneous connections via IMAP (50 allowed) and POP3 (10 allowed) that a single account can open from a specific IP address. This limit only applies when there is a high number of connections from the same username, while during normal use the user never notices the existence of this policy. If you reach this limit, you will receive an error in your email client and in Email log analysis you will be able to find evidence of this issue.