/email-delivery/management/sending-errors
Sending errors
Errors legend
List of possible errors displayed by the user
Below is the table containing the errors that may arise during the submission process. The error code is received after the submission attempt and can be detected in the mail client, the logs of the management system or the application used for submission, but only if properly configured. Please refer to each application's documentation for configuration.
| Error Code | Description |
|---|---|
| err=wrong_config | Generic DB query error |
| err=usr_not_found | Error indicating partial account configuration |
| err=auth_failed | Authentication error - wrong password |
| err=ip_not_allowed | IP of connection not enabled to use service |
| err=usr_disabled | Account disabled |
| err=from_invalid | Sender address with format other than "name"@"domain" and therefore invalid |
| err=domain_not_allowed | Sender's domain not present among those associated with the account |
| err=relay_not_allowed | Relay by ip not enabled on user connection ip address |
| err=relay_domain_not_allowed | Relay by ip not enabled on sender's domain |
| err=plan_expired | Prepaid plan expired |
| err=daily_limit_reached | The daily sending limit for the account has been reached |
| err=yearly_limit_reached | The prepaid plan sending limit has been reached |
| err=monthly_limit_reached | The sending limit of the monthly subscription plan has been reached |
| err=yearly_overquota_limit_reached | The extra message limit of the prepaid plan has been reached |
| err=monthly_overquota_limit_reached | The extra message limit of the monthly subscription plan has been reached |
