Payment methods

To pay invoices for Qboxmail services, you can choose the payment method that best suits your needs:

SEPA direct debit

By choosing SEPA direct debit, you can charge invoice amounts directly to your bank account. With this payment method, invoices for Qboxmail services will be paid automatically on their due date.

[!NOTE] This payment method can only be requested after the first order

To request activation of SEPA direct debit payments, you need to open a ticket in the Billing section by accessing your Customer Area.

Once this payment method has been assigned to you, you will need to enter the details of the bank account (IBAN) to which invoices will be charged. The bank account must be held by the same company to which the service invoice is issued.

To enter the IBAN, access your Customer Area and go to Administration -> My invoices. Click the invoice to be paid; a new page will open with the invoice details. Click the green "Pay now" button. You will be asked to specify:

• Account Holder Name: specify the exact name of the bank account holder
• IBAN: enter the IBAN of the bank account to which invoices will be charged
• Description: enter any description you prefer
• Billing address: select your company address

Finally, click Make payment. The actual payment of the invoice takes about 5 business days to complete successfully.

You can also access the invoice to be paid through the link in the email message you will automatically receive as the service expiration date approaches.

If the invoice payment is not successful, you will be charged collection fees of €9 + VAT, in addition to the amount due for the service.

You can cancel the SEPA direct debit mandate at any time from your Customer Area in the Payment Methods section. If you need to change your bank account IBAN, contact us by opening a Ticket in the Billing section.

Bank transfer

You can pay by bank transfer using the following bank details:

Enter the proforma document number you are paying in the bank transfer reason.

[!NOTE] This payment method can only be requested after the first order

Credit card with automatic charge

You can pay by credit card with automatic charge. With this payment method, invoices for Qboxmail services will be paid automatically on their due date.

To enter your credit card details, access your Customer Area and go to Administration -> My invoices. Click the invoice to be paid; a new page will open with the invoice details. Click the green "Pay now" button. You will be asked to specify:

• Credit Card Number
• Expiration date
• CVV/CVC2
• Billing address: select your company address
• Description: enter any description you prefer

Finally, click Make payment and, if required, follow your bank's instructions to authorize the payment.

You can also access the invoice to be paid through the link in the email message you will automatically receive as the service expiration date approaches.

Update the Credit Card: You can change your credit card details at any time from your Customer Area in the Payment Methods section.

PayPal

You can choose PayPal as your payment method and renew by manually paying invoices at each due date.

Click the PayPal symbol at the top right and click log in with your PayPal credentials to pay through your PayPal account.

PayPal with automatic charge

By choosing PayPal with automatic charge, invoices will be paid by withdrawing the amount due from your PayPal account. With this payment method, invoices for Qboxmail services will be paid automatically on their due date.

To activate this method, you must have a PayPal account and authorize us to make the withdrawal on the due date by creating a Billing Agreement from your Customer Area. Access the Customer Area and click > Administration > Manage my PayPal > Create New Billing Agreement, then follow the on-screen instructions.

Request support

If you have questions about the billing system, payment, or if you want to change payment method, contact us by opening a Ticket in the Billing section and sending us your request.