Organize your mail

Default folders

The default folders are system folders present in every email account where, except for different indications, messages are automatically directed to.

Icon	Folder	Description
	Received	Contains incoming messages.
	Drafts	Contains messages saved as a draft and not yet sent.
	Sent	Contains outgoing messages.
	Spam	Contains messages classified or marked as Spam.
	Trash	Contains the messages you deleted.

The messages in the Spam and Trash folders will be permanently and automatically deleted after 30 days from the date of receipt or cancellation.

More about automatic email deletion

Personal folders

Personal folders are non-default folders, useful for better organizing your email messages. To create, modify, or delete a personal folder, click on the settings icon at the top right corner of the navigation bar and select the 'Folders' item in the Mail section in the sidebar.

• Settings > Folders

To create a personal folder, click on the button New folder and select the path (parent folder) you want to create. Then, assign a name and click on the Save button to confirm the operation. The new folder will automatically appear in the list of default folders and in the sidebar of the Mail module.

You can also create a new personal folder by clicking on the Folder button in the Mail module sidebar.

To edit a personal folder, click the Edit icon in correspondence of the folder that you wish to modify. Then, enter each edit and finalize the operation by clicking on Save.

The default folders Inbox, Sent, Drafts, Trash, and Archive cannot be renamed or deleted.

The Edit icon also allows to manage the subscriptions of a folder. Subscribing to a folder allows to make it visible or hide it, keeping its content unaltered. In other words. if you decide to hide a folder or unsubscribe from it, that folder will disappear from your folders list but it still is present in your email account, with all the messages contained therein. To access the messages contained in the hidden folder, you will need to subscribe to the folder again.

Managing folder subscriptions is useful to create folders where to store a number of messages in and then hide those folders without permanently deleting them.

To share a personal folder, click on the Share icon corresponding to the folder you wish to share, enter the name or email address of the user you want to share the folder with, and finally click on the + button to add it to the list and assign folder management permissions. Click on the Save button to confirm the operation.

To delete a personal folder, click on the Trash corresponding to the folder you wish to delete and confirm the operation by clicking on the Delete button.

You can edit, delete and manage a personal folder, create a sub-folder or mark all the messages contained in it as read, even by right-clicking on the name of the folder in the sidebar of the Mail module.

Shared folders

Shared folders are folders that other users have shared with you by giving you specific reading/writing permissions. You can display or hide shared folders in the Mail module sidebar, and subscribe/delete the subscription to the folder in your settings.

• Settings > Folders

Labels

Labels are markers consisting of a name and a color that you can associate with one or more email messages to better organize your mail. You can view all the messages marked in a certain folder by clicking on the name of the label in the sidebar of the Mail interface.

It is possible to apply labels automatically to messages received by creating a Filter.

To create, modify, or delete a label, click on the Settings icon at the top right corner of the navigation bar and select the item Labels in the Mail section in the sidebar.

• Settings > Labels

To create a label, enter the name that you want to assign to the label. Then, choose a color, click on the Add label button to add it to the list of available labels, and save changes by clicking on the Save in the upper-right corner.

You can also create a label by clicking on the + Label button in the sidebar of the Mail module.

To modify an existing label, click on the Edit icon in correspondence with the label you wish to modify. Modify the label and click on the Modify label to update the list of labels. Save the new changes by clicking on the Save button on the right side.

To pin a label to the sidebar of the Mail module, making it visible even in compact mode, click on the Pin icon in correspondence of the label that you wish to pin and save the changes by clicking on the Save button on the right side.

To delete an existing label, click on the Trash can icon corresponding to the label that you wish to delete and save the changes by clicking on the Save button in the upper right corner.

You can also delete a label by right-clicking on the label in the sidebar of the Mail module.

To associate a label to an email message, open the message you want to associate the label with, then click on the Other icon , select the item Label and click on the label you intend to associate the email with.

It is possible to associate up to a maximum of 4 labels per single email message.

To remove a label from an email message, open the message you want to remove the label from, click the Other icon , and click on the label you wish to remove.

You can also associate or remove a label by right-clicking on a message in the message list.