Domains

A domain is the container for all corresponding email accounts, alias domains, and email aliases. In Qboxmail systems, domain management only refers to email account hosting, not to the entire domain, which remains registered with its relevant provider.

Before you can activate accounts, you must add and activate one or more domains that you own or are authorized to manage.

Domain list

The domain list includes all domains in Qboxmail systems that can be managed by a specific user (Admin, Team member, Manager, Postmaster), with their detailed information.

By clicking the domain name, you access the management of the accounts that belong to it and its settings.
By clicking the More button you can delete or disable/reactivate domains.

Information shown in the domain list:

Domain status
Number of email accounts in the domain (existing accounts / total available accounts)
Number of active alias domains
Number of active email aliases
Domain plan

Status	Description
	Updating
	Waiting for ownership verification
	Active
	Active with MX records to update or verify
	Disabled
	With errors (contact our technical support team)

Add a domain

To add a domain, click Domains in the Control Panel sidebar, then click the + Domain button and complete the steps in the creation wizard. Once the wizard is complete, the domain will be visible in your domain list.

Step 1 - Select plan

Choose the plan (Basic, Professional, or Enterprise) you want to assign to the domain you are creating from the available options, according to your needs.

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The features available for all email accounts belonging to a domain vary based on the selected plan.

Step 2 - Domain data

Enter the name of the domain you want to create (e.g. mydomain.it).
Enter the company name or the domain owner's name.
Fill in the fields related to the company / owner profile*.
Set a default language and time zone for the domain.
Choose a password for the Postmaster user, which will be created automatically together with the domain.

*Not available for the Basic plan.

Step 3 - Domain limits

Set the number of 8GB email accounts that can be activated within the domain.
Set the number of 25GB email accounts that can be activated within the domain.
Set the number of 50GB email accounts that can be activated within the domain.
Set the number of 100GB email accounts that can be activated within the domain.
Set the number of Archives that can be activated for the domain.
Select a default size to use when creating new email accounts within the domain.
Set a maximum size for the domain's email accounts.

Warning

Although it is possible to set a different size, for billing purposes the system only distinguishes between 8 and 25GB accounts.

Step 4 - Services available for the domain

Choose which services* to make available by default for all accounts in the domain:

POP access
IMAP access
SMTP access
Webmail access
Microsoft® Exchange ActiveSync
DAV access

*Available services vary based on the selected plan.

Step 5 - Domain security

Restrict access to POP, IMAP, SMTP, and Webmail services for all accounts in the domain only to IP addresses you consider safe and trusted. You can specify up to 10 IP addresses / IP classes. All connections from IPs not included in the list will not be authorized.

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You are not required to enter IP address restrictions.

Step 6 - Domain options

Set the sensitivity level of the spam filter for all accounts in the domain. We recommend keeping the default value.

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Not available for the Basic plan.

Domain ownership verification

To activate a domain, and therefore create email accounts, alias domains, and email aliases, you must first prove that you own it or are authorized to manage it. Click the domain name in the Domains domain list > Domain name and select one of the available verification methods:

Verification via DNS
Verification via Email*
Verification via HTML*

*Available only for resellers.

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If you have trouble completing the ownership verification procedure, we recommend contacting our technical support team.

Verification via DNS

When you select verification via DNS, you will be shown a DNS record to create and the IP address it must point to. A different DNS record is generated for each domain, such as: d458381318.mydomain.it A 185.97.217.16, made up of 9 random numbers preceded by the letter d, the name of the domain being added, and the IP address the record must point to.

Once you have identified the DNS record, go to your domain's DNS management panel and create the corresponding A record generated (e.g. d458381318.mydomain.it) and point it to the indicated IP address (185.97.217.16).

Info

Each DNS management panel works differently: some require only the alphanumeric code, while others require the full record. We therefore recommend that you pay attention when performing the operation or request support from your provider.

To verify that the DNS record was added successfully, check that pinging the generated record returns the IP address indicated by the Panel:

$ ping d458381318.esempio.com
PING d458381318.esempio.com (185.97.217.16) 56(84) bytes of data.
64 bytes from 185.97.217.16: icmp_req=1 ttl=57 time=10 ms
64 bytes from 185.97.217.16: icmp_req=2 ttl=57 time=10 ms
64 bytes from 185.97.217.16: icmp_req=3 ttl=57 time=10 ms

If you do not get a response like this, the change to the domain DNS is not correct or is not yet active and you will not be able to pass the domain ownership verification check.

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You may need to wait about 12/24 hours for the DNS record change to become fully active.

Once the change to the domain DNS is active, you can return to the Control Panel and perform the ownership verification by clicking the Verify DNS button in the yellow banner inside the domain whose ownership you need to verify.

If the verification is successful, the domain will be activated immediately and you can start creating email accounts for the domain.

Verification via email

If the domain is already active with another provider, you can verify ownership through an email message containing a confirmation code:

Select one of the available email addresses where you want to receive the confirmation code
Once you receive the code, enter it in the corresponding field and proceed with the verification

If the verification is successful, the domain will be activated immediately and you can start creating email accounts for the domain.

Verification via HTML

If the domain has active web space, you can verify ownership by uploading a specific HTML file to your website:

Generate the verification HTML file by clicking the Generate HTML file button
Download the verification file generated by the system by clicking Download file
Upload the file without changing its name or contents to the main directory of the website associated with the domain (e.g. via FTP)
Once the file is uploaded, verify that it is visible at the indicated URL
If the file is correctly reachable, you can perform the ownership verification by clicking Run verification

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If, when clicking the link, you get a 404 error or are redirected to a page on the website, the file has not been uploaded correctly.

The domain will be activated immediately and you can start creating email accounts for the domain.

Warning

Remember that to make the service fully operational and start receiving email on Qboxmail, you must first update the domain's MX records with those indicated in the documentation.

Domain settings

To change a domain's settings, click the name of the domain you want to edit in the domain list and select Settings from the available tabs.

Profile

Section dedicated to the default information for the domain and the accounts it contains.

Company details

Enter the information to use to prefill the relevant fields for new accounts belonging to the domain.

Localization

Set the default language (Italian or English) and time zone for the domain and for new accounts belonging to it.

General

Section dedicated to the settings and limits for the domain and the accounts it contains.

Plan

Change the plan set for the domain during creation by choosing from the available options: Basic, Professional, Enterprise.

Note

Changing plan involves not only a price change, but also a change in the features available for the domain. When switching from a higher plan to a lower one, data that does not match the new plan will be lost.

Domain limits

Change the default limits for the domain and the accounts belonging to it that were set during creation:

Maximum total number of email accounts that can be activated.
Maximum number of 25 GB email accounts that can be activated (among the total).
Maximum number of Archives that can be activated.
Default size for new email accounts in the domain.
Maximum size for email accounts in the domain.

By selecting Apply the maximum quota retroactively to all accounts, you can also extend this change to accounts already present within the domain.

Sending limits

Change the maximum number of email messages that can be sent daily by all accounts belonging to the domain.

More information

Services

Change the default services available for all accounts belonging to the domain that were set during creation:

POP access
IMAP access
SMTP access
Webmail access
Enable DAV (only for Professional and Enterprise plans)
Synchronization with Microsoft® Exchange ActiveSync (only for Enterprise plans)

Available services vary based on the domain plan.

Catch all

Set an email address to which messages should be sent if the recipient does not exist.

Security

Section dedicated to the security settings for the domain and the accounts it contains.

Tracemail log visibility

Tracemail lets you view logs for up to 30 days; you can limit visibility to 21 days.

Limit log visibility to 21 days

Premium Antimalware

Enable a higher security level to protect the domain's accounts: a powerful analysis engine that identifies emails containing malware, phishing, and other threats. Available only for Professional and Enterprise plans.

Password

Set the policies for using access passwords for accounts belonging to the domain.

Force password change at first login.
Disable password change.
Disable password recovery.
Block reuse of old passwords.
Force password change at next login for all accounts in the domain.

By selecting Apply password settings retroactively to all accounts, you can also extend the changes to accounts already present within the domain.

Password expiration

Set the policies for password expiration for all accounts in the domain.

OTP authentication

Set mandatory two-factor authentication (OTP) for accounts belonging to the domain.

Antispam level

Set the sensitivity level of the spam filter for the domain's accounts. We recommend keeping the default value. Four levels are available and can be set for specific needs:

Aggressive
Standard (default)
Tolerant
None

We recommend keeping the system default.

Custom DKIM signature

Set a custom DKIM signature for the domain. To activate the DKIM signature, follow the procedure described in the Custom DKIM Signature section of the documentation for the Control Panel.

Enabled IPs

Restrict access to the domain's accounts only to IP addresses you consider safe. You can enter up to 10 IP addresses/classes to apply restrictions for POP, IMAP, SMTP, Webmail, and API services.

API access

Allow access to the domain's accounts via API.

Webmail

Default settings for new accounts

Section dedicated to entering the default settings that accounts belonging to that domain must have.

You can choose to set:

Language
Time zone
Date format
Time format

Centralized Email Signature

Section dedicated to entering a company signature, which can be quickly applied to all email accounts in the domain.

You can compose a signature by entering plain text or HTML text, and even use variables to dynamically build the signature template for all users.

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You can set a domain-level signature only if the domain has a Professional or Enterprise plan.

To enter a domain-level signature, access the Control Panel:

Domains > name of the domain with Professional or Enterprise plan > Settings > Webmail > Centralized email signature

Enter your company signature with plain text, the company logo, or paste the HTML of a previously created signature directly. You can enter variables that will be populated automatically with the information entered in the Company profile and in the profile of each individual user.

The variables you can use in the domain signature are:

Variable	Description
`{{f_name}}`	First name
`{{l_name}}`	Last name
`{{company}}`	Company name
`{{email}}`	Email address
`{{role}}`	Role
`{{phone}}`	Company phone
`{{mobile}}`	Mobile phone
`{{email_secondary}}`	Secondary email
`{{country}}`	Country
`{{state}}`	State/Province
`{{city}}`	City
`{{zip}}`	ZIP/Postal code
`{{address}}`	Street address
`{{fax}}`	Fax
`{{organizational_unit}}`	Department

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The symbol indicates that some users do not have the corresponding field set in their profile.

By clicking you can view the list of email accounts that are missing the corresponding field in their profile. You can update the domain profile from the domain settings and user profiles from the settings of each individual email account. Once the profiles have been updated, you can continue by reloading the signature with variables.

Once the signature has been entered, you can:

Enable or disable automatic application of the signature to all new email accounts

and choose whether to:

Apply the signature only to all accounts that do not already have one
Apply the signature to all accounts in the domain

Info

Uploading a domain-level signature only affects primary email accounts and not users' other alias identities.

Company Address Book

Lets you define whether, by default, when a new email account is created, it should not be shown in the Company Address Book.

Disable / reactivate a domain

To disable a domain, in the domain list click the More button next to the domain you want to disable and select Disable from the menu.

Disabling a domain prevents all accounts belonging to it from:

Receiving new email messages.
Accessing Qboxmail services.
Being modified.

Messages present within the accounts before disabling will remain available and will be accessible again once the domain is reactivated. If the Archive was active on the accounts, it will remain available.

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Disabled domains and all accounts belonging to them are still counted for billing purposes.

To reactivate a domain, in the domain list click the More button next to the domain you want to reactivate and select Reactivate from the menu.

When the domain is reactivated, the accounts it contains are again enabled to receive email messages and access Qboxmail services.

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To disable or reactivate a domain, you must have authorization to perform these operations.

Delete a domain

To delete a domain, in the domain list click the More button next to the domain you want to delete and select Delete from the menu, confirming the operation by clicking the Delete button in the modal.

Warning

Deleting a domain will permanently delete all settings, accounts, and data it contains. Deleting a domain is irreversible.

Remember

To delete a domain, you must have authorization to perform this operation. If you have deleted a domain by mistake, contact our technical support team.

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