ETLive allows you to analyze the traffic logs of received (Mail recived) and sent emails (Mail sent) and the access to POP, IMAP and Webmail services in real time (Accesses). This tool allows you to see any problems related to a specific account and email.

To view the logs:

  1. Click on the ETLive entry in the control panel sidebar.
  2. Select the type of action you want to see.
  3. Enter the name of the domain whose logs you want to view.
  4. Enter the name of an e-mail account whose log you want to view.

Once the fields are completed, the search results will be displayed. For each result it is possible to view the outcome, the date / time of the event and other useful information to analyze the data found.


Selecting the entry accesses the log of access will be displayed, whether successful or not, with any corresponding errors.

Action Type of action record (ex. login, logout)
Login Date and time of the action (ex. 27/8/2019, 12:51:36)
Logout Date and time of the action (ex. 27/8/2019, 12:51:36)
User User name of the user who performed the action (ex. john.doe@qboxmail.com)
Protocol Access protocol to Qboxmail systems (ex. IMAP)
msg deleted imap Number of messages deleted during action 0
Extrapolated messages imap Number of messages removed during action 0
Imap msg trashed Number of messages discarded during action 0
Customer Email client used by the user (ex. Microsoft Outlook 2016)
Server Server on which the action takes place (ex. pop06) **
Local IP IP address of the Qboxmail server where the action takes place (ex.
Session Unique ID of the session in which the action takes place (ex. ImlxDheRE95bj8Qu)
Remote IP IP address of the server from which the user is connected (ex.
In traffic Incoming traffic generated by the event 1 KB
Out of traffic Outgoing traffic generated by the event 1 KB

**Information for internal use.

Login failed

In case of failed access the cause is indicated under the heading Access error:

authentication failed The password entered is not the correct one
many connections The user has simultaneously exceeded the maximum number of connections
unauthorized ip The user is trying to log in from an unauthorized IP
disabled by user The user is disabled

Connection error, timeouts or incorrect user name errors are not present in the access list.

Received mail

By selecting the received mails item you can view all the emails received from a specific domain. It also shows the delivery status of the message (deliveries), if it was delivered to Mailbox, if it was forwarded to another email address, if the automatic reply was sent or if a message filter rule was applied. Also show emails marked as spam or rejected because they are considered spam or virus.

Messages from global mail server markets as a source of spam are not reported.

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