/panel/management/domains

Domains

A domain represents the container of all email accounts, alias domains and email aliases corresponding to it. Within the Qboxmail systems, the domain management is relative only to the hosting of email accounts and not of the entire domain that remains registered with the relevant provider.

Before you can proceed with the activation of the accounts you must add and activate one or more domains of which you are the owner or authorized to manage.

List of domains

The list of domains contains all the domains present in the Qboxmail systems that can be managed by a specific user (Admin, Team member, Manager, Postmaster), with the related detailed information.

  • By clicking on the name of the domain you access the management of the accounts belonging to it and its settings.
  • By clicking on the button More! [MoreIcon] (/images /moreIcon.png) you can delete or disable/reactivate the domains.

Information in the domain list:

  • Domain status
  • Number of domain email accounts (accounts present/total account available)
  • Number of active alias domains
  • Number of active email aliases
  • Domain plan
Status Descrizione
updateStatus Updating
waitStatus Waiting for ownership check
enableStatus Enable
recordMXStatus Active with MX records to be updated or verified
disableStatus Disable
errorStatus With errors (contact our technical support)

Add a domain

To add a domain, click on the button Domain in the control panel sidebar and then on the + Dominio button and complete the steps of the creation procedure. Once the procedure is complete, the domain will be visible on your domain list.

  • Domains > + Domain

Step 1 - Select plan

Choose the plan (Basic, Professional or Enterprise) you want to assign to the domain you are creating from the options available based on your needs.

The features available for all email accounts belonging to a domain vary depending on the plan chosen.

Step 2 - Domain information

  1. Enter the name of the domain you want to create (ex. mydomain.com).
  2. Enter the name of the company or domain owner.
  3. Fill in the fields related to the company/owner registry*.
  4. Set a default language and time zone for the domain.
  5. Choose a password for the Postmaster user that will be created automatically at the same time as the domain.

*Not available for the Basic plan.

Step 3 - Domain limits

  1. Set the number of 8GB email accounts that can be activated within the domain.
  2. Set the number of 25GB email accounts that can be activated within the domain.
  3. Set the number of Archives you can activate for the domain.
  4. Select the default size of the new email accounts within the domain.
  5. Set a maximum size for domain email accounts.
Although it is possible to set a different size, for billing purposes the system distinguishes only between 8 and 25GB accounts.

Step 4 - Services available for the domain

Choose which services* to make available for all domain accounts by default:

  • POP access
  • IMAP access
  • SMTP access
  • Webmail access
  • Exchange ActiveSync
  • DAV Access
  • XMPP access

*The services available vary according to the plan chosen.

Step 5 - Domain Security

Restrict access to POP, IMAP, SMTP and Webmail services for all domain accounts only to the IP addresses that you feel are safe and reliable. You can specify up to a maximum of 5 IP addresses/classes, all connections coming from IP not present in the list will not be authorized.

It is not mandatory to enter restrictions by IP address.

Step 6 - Domain Options*

Set the sensitivity level of the spam filter for all accounts in the domain. We recommend that you keep the default one.

*Not available for the Basic plan.

Once the creation procedure is complete, the domain will be visible on your domain list.

Verification of domain ownership

In order to activate a domain, and therefore be able to create email accounts, alias domains and alias email, you must first prove that you are the owner or authorized to manage it. Click on the domain name in the Domains > Domain name name list and select one of the available verification methods:

  • Verification by DNS
  • Verification by Email
  • Verification by HTML

In case you have difficulty to carry out the verification procedure of the property, we advise you to contact our technical support.

Verification by DNS

Selecting the verification mode via DNS you will be shown a DNS record to be created and the IP address to be pointed to. A different DNS record is generated for each domain: d458381318.mydomain.com A 185.97.217.16 composed of 9 random numbers preceded by the letter d, the name of the domain being added and the IP address to which the record should point.

Once the DNS record has been generated, you will have to go to your domain's DNS management panel and create an A type record corresponding to the one generated (ex. d458381318.mydomain.com) and point it to the indicated IP address (IP 185.97.217.16).

Every DNS management panel operates differently, some require the insertion of only the alphanumeric code other the whole record, so we advise you to pay attention in carrying out the operation or to request the support of your provider.

To verify that the insertion of the DNS record is successful, you have to check that the ping d458381318.mydomain.com answers:

$ ping d458381318.mydomain.com
PING d458381318.mydomain.com (185.97.217.16) 56(84) bytes of data.
64 bytes from 185.97.217.16: icmp_req=1 ttl=57 time=10 ms
64 bytes from 185.97.217.16: icmp_req=2 ttl=57 time=10 ms
64 bytes from 185.97.217.16: icmp_req=3 ttl=57 time=10 ms

If you do not get an answer like the one just indicated, it means that the change is not correct or is not yet operational and you will not be able to pass the domain ownership verification check.

IIt may take around 12/24 hours for the DNS record to be fully operational.

Once the change is active you can return to the control panel and perform the immediate verification of the DNS records by clicking on the Verify DNS button present in the yellow banner inside the domain of which you need to verify ownership.

  • Domains > Domain names > Verify DNS

If the verification is passed the domain will be activated immediately and you can start creating the domain email accounts.

Verification by email

If the domain is already active on another provider, you can verify the property through an email message containing a confirmation code:

  1. Select an email address from those present on receiving the confirmation code
  2. Once received the code, enter it in the corresponding field and proceed with the verification

If the verification is passed the domain will be activated immediately and you can start creating the domain email accounts.

Verification by HTML

If the domain has an active web space, you can verify the ownership by uploading a specific HTML file to your website:

  1. Generate the verification HTML file by clicking on the button Generate HTML file
  2. Download the verification file generated by the system by clicking on Download file
  3. Upload the file without changing the name and contents in the main directory of the site associated with the domain (ex. via FTP)
  4. Once the file is loaded, check that it is visible to the URL indicated
  5. If the file is correctly reachable you can verify the ownership by clicking on Execute verification

If you click on the link and get a 404 error or are redirected to a page on the website, it means the file has not been uploaded correctly.

The domain will be activated immediately and you can start creating domain email accounts.

We remind you that to make the service fully operational and start receiving emails on Qboxmail you must first update the domain's MX records with those shown in the documentation

Domain settings

To change the setting of a domain, click on the domain name in the domain list you wish to modify and select the item Settings from the tabs present.

  • Domains > Domain name > Settings

Registry

Section dedicated to the predefined information relating to the domain and the accounts contained therein.

Company details

Enter the information to be used to pre-populate the relevant fields of the new accounts belonging to the domain*.

*The available fields vary depending on the plan chosen for the domain.

Localization

Set the language (Italian or English) and the time zone defaults for the domain and for the new accounts belonging to it.

General

Section dedicated to the settings and limits relating to the domain and the accounts contained therein.

Plan

Change the plan set for the domain being created, choosing from the available options: Basic, Professional, Enterprise.

The change of plan as well as a price change also involves the variation of the functionalities available for the domain. In the event of a change from a higher level to a lower level, the data not corresponding to the new plan will be lost.

Domain limits

Change the default limits for the domain and the accounts belonging to it set during creation:

  • Maximum number of 8GB email accounts that can be activated.
  • Maximum number of 25GB email accounts that can be activated
  • Maximum number of Archives that can be activated.
  • Default size for new domain email accounts.
  • Maximum size for domain email accounts.

Selecting the item Apply the maximum quota retroactively to all accounts it is possible to extend this change also to accounts already present within the domain.

Delivery limits

Change the maximum number of emails that can be sent daily by all accounts appealing to the domain.

Services

Change the default services* available for all accounts belonging to the domain, set during creation:

  • POP access
  • IMAP access
  • SMTP access
  • Webmail access
  • Exchange ActiveSync
  • AccessDAV
  • XMPP access

*The services available vary according to the domain plan.

Antispam level

Change the sensitivity level* of the default antispam filter for all accounts belonging to the domain.

  • Aggressive
  • Standard (default)
  • Tolerant
  • Absent

We recommend that you keep the system default one.

Catch all

Set up an email address to send messages to in case of non-existent recipient.

Security

Section dedicated to security settings related to the domain and the accounts it contains.

Password

Set policies related to the use of access passwords for accounts belonging to the domain.

  • Force password change on first login.
  • Set user password deadline.
  • Blocks reuse old passwords.
  • Disable password change.
  • Disable password recovery.
  • Force password change on next login for all accounts.

Selecting the item Apply password settings retroactively to all accounts it is possible to extend the changes also to accounts already present within the domain.

OTP authentication

Sets the mandatory use of two-factor authentication (OTP) for apparent domain accounts.

IP enabled

Restrict access to POP, IMAP, SMTP, Webmail and API services for all domain accounts only to the IP addresses that you believe are safe and reliable. You can specify up to a maximum of 5 IP addresses/classes, all connections coming from IP not present in the list will not be authorized.

API access

Change the ability to access domain accounts via API.

Signature DKIM

Set up a custom DKIM signature for the domain. To activate the DKIM signature, follow the procedure described in the DKIM Signature section of the control panel documentation.

Webmail

Webmail default settings for new email accounts

Section dedicated to entering the default settings that accounts belonging to that domain must have.

You can choose to set:

  • Language
  • Time zone
  • Date format
  • Time format

Company addressbook

When creating a new email account for this domain, this one will not show up in the Company Addressbook.

Disable/enable a domain

To disable a domain, in the domain list click on the button Other moreIcon in correspondence with the domain you want to disable and select the Disable menu item.

  • Domains > Domain name > Other MoreIcon > Disable

Disabling a domain prevents all accounts belonging to it from:

  • Receive new emails.
  • Access to Qboxmail services.
  • Be modified.

The messages present in the accounts, before disabling, will remain present and will again be accessible once the domain has been enabeled. In the event that the Archive is active, the Archive will remain available.

The disabled domains and all the accounts belonging to them are still counted for billing purposes.

To enable a domain in the domain list click on the button More moreIcon in correspondence with the domino you want to enable and select the Enable menu item.

  • Domains > Domain name > Other MoreIcon > Enable

When the domain is enabled, the accounts present in it are again enabled to receive email messages and access Qboxmail services.

To disable or enable a domain, you must have the authorization to perform these operations.

Delete a domain

To delete a domain within the domain list click on the button More moreIcon in correspondence with the domain you want to delete and select the Delete menu item, confirming the operation by clicking on the Delete button within the modal.

  • Domains > Domain name > Other MoreIcon > Delete

By deleting a domain all the settings, accounts and data it contains will be lost.

The deletion of a domain is irreversible.

To delete a domain, you must have the authorization to perform these operations.

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