An email account (email box) is an email address associated with a space in which to save messages sent and received from the address. The messages present in an email account can be accessed and managed via the POP / IMAP and SMTP protocols or accessed via the Webmail interface.
An email account must always be connected to a domain, so you must first activate a domain.
Email account list
The list of email accounts contains all the email accounts present in the Qboxmail systems belonging to a given domain with the related detailed information.
To view the list of email accounts associated with a domain, click on the domain name in the domain list and select the Email account from the tabs.
- Domains > Domain name > Email account
Information in the email account list:
- Email account status.
- Address of the email account.
- Space occupied by the email account.
- Last access date and time to the email account.
- Number of messages sent in the last 24 hours from the email account.
Add an email account
To add an email account, click on Domains in the control panel sidebar and enter the domain details to which you want to add the email account, by clicking on the name, select the Email account from the tabs, click on the + Email account button and complete the steps of the creation procedure. Once the procedure is completed the email account will be visible in your email account list.
- Domains > Domain name > Account email > + Account email
Step 1 - New Account
Enter the details of the user who will use the email account and choose a name for the account you are creating.
- Enter the name / description of the user who will use the account.
- Enter the user's lastname.
- Choose an email address for the account.
- Choose a password to be used in the login process (an automatic and random password can be generated by the system).
If the email account is not personal (eg firstname.lastname@example.org) you can enter a brief description in the name field.
Step 2 - Services available for email accounts
Choose the space and what services * to make available for the email account:
- Space available for email account.
- POP access.
- IMAP access.
- SMTP access.
- Webmail access.
- Exchange ActiveSync.
- DAV Access
- XMPP access.
*The services available may vary according to the plan chosen.
Step 3 - Account Security
Set security policies to access the email account you are creating.
- Force password change on first login
- Set user password deadline
- Blocks reuse old passwords
- Disable password change
- Disable password recovery
- Force use two-factor authentication
- Add IP restrictions
- Enable API access
You can restrict access to POP, IMAP, SMTP and Webmail services only to IP addresses that you believe are safe and reliable, specifying up to a maximum of 5 IP addresses / classes. All connections coming from IP not present in the list will not be authorized.
Step 4 - Account Options
Choose whether to add alternative email addresses to which forward the messages received from the email account you are creating and whether to activate the delivery of spam messages in Inbox.
To complete the procedure click on the Create button. Once the creation process is complete, the account will be visible in your email account list.
Email account settings
To change the setting of an email account, click on the name of the account in the email account list you wish to modify.
- Domains > Domain name > Account email
Section dedicated to information relating to the user using the email account.
Enter the user information using the email account *.
*The available fields may vary depending on the plan chosen for the domain.
Set the language (Italian or English) and the default time zone for the email account.
Section dedicated to settings and limits related to email accounts.
Change the account size, set during creation, by choosing from the available options *.
*The available sizes depend on the general limits set for all email accounts belonging to the domain.
Change the maximum number of emails that can be sent daily from the email account.
Increasing the maximum number of messages that can be sent by an email account involves an increase in cost.
Edit the services * available for the email account, set during creation:
- POP access
- IMAP access
- SMTP access
- Webmail access
- Exchange ActiveSync
- DAV Access
- XMPP access
*The services available may vary according to the general domain settings.
Enter up to a maximum of 20 alternative addresses to which forward the messages received from the email account.
Change the delivery of spam messages to Inbox * and choose whether to reject all messages received from the email account by setting up an automatic reply message.
*Service availability may vary based on general domain settings.
Section dedicated to the security settings related to the email account.
Set policies related to the use of login passwords for email accounts.
- Set a new email account password.
- Set the mandatory password change every 3, 6 or 12 months.
- Blocks reuse old passwords.
- Disable password change.
- Disable password recovery.
- Force password change on next account login.
Sets the mandatory use of two-factor authentication (OTP) for domain accounts.
Restrict access to the POP account, IMAP, SMTP, Webmail and API services only to the IP addresses that you believe are safe and reliable. You can specify up to a maximum of 5 IP addresses / classes. All connections coming from IP not present in the list will not be authorized.
Change the ability to access the email account via API.
Set up an automatic reply to all messages received from the email account for the time interval you prefer.
Section dedicated to the location settings of the Webmail that this user will see. The user can then edit them independently from the Webmail settings.
You can choose to set:
- Time zone
- Date format
- Time format
By enabling or disabling the tick, you can decide whether this user will appear or not appear among the contacts in the Company Addressbook.
Deactivate / reactivate an email account
To deactivate an email account in the email account list click on the More button corresponding to the account you want to deactivate and select the Deactivate menu item.
- Domains > Domain name > Account email > Account email address > Other > Disable
Disabling an email account prevents the account from:
- Receive new emails.
- Access to Qboxmail services.
- Be modified.
To reactivate an email account in the email account list click on the More button corresponding to the account you want to deactivate and select the Reactivate menu item.
- Domains > Domain name > Account email > Account email address > Other > Reactivate
To deactivate or reactivate an email account, you must have the authorization to perform these operations.
Delete an email account
To delete an email account in the email account list click on the More button in correspondence with the account you want to delete and select the Delete menu item, confirming the operation by clicking on the Delete button within the modal.
- Domains > Domain name > Account email > Account email address > Other > Delete
By deleting an email account all its settings, messages and the relative data will be lost.
The deletion of an email account is irreversible.
To delete an email account, you must have the authorization to perform this operation.
In case you have mistakenly deleted an email account contact our technical support.